Your Hearing Network, a new entrepreneurial division within one of the world’s largest hearing healthcare companies, is looking for a highly proactive Manager, Customer Support to oversee customer activities from our B2B member portal.
You will work closely with B2B customers as well as various business teams within the organization to ensure a positive customer experience. Great for someone who wants to apply their customer support skills as a change agent for a new way of doing business. Responsibilities include gathering customer feedback, developing FAQs, defining standard operating procedures (SOPs), tracking requests and response times, and providing reporting for all activities from our B2B portal.
This is a new position located in Somerset, NJ, and reports to the Vice President, Digital of Your Hearing Network. The ideal candidate is as comfortable both speaking directly to our customers as they are working with developers to improve technical performance in the portal.