AUD Talent

  • YHN Customer Service – Case Management

    Job Locations US-NJ-Somerset
    Posted Date 2 weeks ago(6/13/2018 3:33 PM)
    Job System ID
  • Overview

    Provides accurate and timely solutions for providers and patient inquiries. Ability to maintain a professional manner at all times.  Responsible for overseeing the patient case from initial scheduling appointment until the patient is fit for their Hearing Aids.


          • Answering inbound calls from providers, patients and insurance PSR’s
          • Retrieval of Authorizations via fax/email
          • Scheduling patients with providers in the network
          • Process and maintain all applicable paperwork for patients
          • Add and update patient cases via the process tracking system in database
          • Performs other office duties as assigned by the Customer Service Lead


      • Focus on Relationship building and Relationship management
      • Communication, Oral - Ability to communicate effectively with others using the spoken word.
      • Competitiveness - Willingness to strive to get ahead or to finish projects.
      • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
      • Strong attention to detail
      • Thrives on a fast paced environment
      • Ability to Multitask
    • Education:  High school diploma or GED; Associates Degree (two year college or technical school) preferred


      Required shift is Monday-Friday 8:30 a.m.-5:00 p.m.

      Experience: 1-2 years of customer service experience; prior data entry experience


      Knowledge of Microsoft Office products

      Strong telephone presentation and written communication skills.

      Commitment to high ethical and professional standards of conduct.

      Must have a strong customer-focused attitude and manage all customer relationships with a high degree of commitment.

      Ability to self-motivate

      Detail oriented with superb organizational skills


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