The role of the Manager, Audiology Technical Support is to oversee the staff audiology group to ensure that proper Oticon product training, customer service skills, continuing education, are provided and continuously evaluated. This individual serves as a liaison to enhance communication amongst the customer, the customer service department, the production/repair and sales/marketing departments. This position works closely with the Customer Service Manager to ensure that the highest level of customer satisfaction in accordance with the company’s mission, quality policy and objectives is met.
The Technical Support Audiology Manager is responsible for all aspects of:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A Master’s degree or higher in Audiology or Hearing Instrument Dispensing License is required along with a minimal of 3-5 years management experience.
Dispensing experience is a plus.
Excellent communication skills, organizational, teaching and writing skills.
Must have high energy and be able to multitask. Good computer knowledge.
The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.