The quality assurance specialist is responsible for assessing our call center calls. The qa specialist will monitor inbound/outbound calls, (and future online chat and email) to assess associates demeanor, technical accuracy, customer service performance and conformity to oticon policy and procedures.
This individual will assist in developing, creating, and implementing call center quality processes procedures; as well as making recommendations for enhancements to training materials as needed. Our ideal candidate is a team-oriented individual who is driven to assure that professionalism and quality are maintained and continually improved.
Responsibilities Include (but not all inclusive):
The company is an Equal Opportunity/Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.