AUD Talent

  • One Retail Supervisor

    Job Locations US-NJ-Somerset
    Posted Date 2 weeks ago(4/9/2018 4:12 PM)
    Job System ID
  • Overview

    The primary role of a One Retail Supervisor, is to manage the performance of the One Retail Team, manage client relationships, and manage the Territory Sales Director and Regional Sales Director relationships to drive client revenue by increasing opportunity and unit sales within audiology practices.


    Staff and Management Support

    • Lead by active management to motivate a team of outbound call center representatives, and team leads
    • Train team members to ensure understanding of company policies, standards of conduct, basic sales techniques, dialer protocol and product knowledge
    • Develop each team member through regular and consistent expectation setting, coaching and performance evaluation
    • Interact closely with Team Leads and Workforce Management through regular and consistent communication to support the execution of the overall department production plan
    • Conceptualize/develop the telemarketing strategy including call script content, standard operating processes and procedures, weekly development trainings etc.  
    • Ensure minimum number of outbound calls are being met
    • Ensure minimum number of patient appointments are being met
    • Ensure third party rate of 67% or higher is being met
    • Prepare/Review internal and external KPI reports and adjust based on analysis
    • Prepare/Review daily productivity reports and adjust based on analysis
    • Monitor and evaluate Supervisor Dashboard for quality assurance
    • Review scheduled appointments for compliance with scheduling protocols
    • Provide issue/performance investigation
    • Examine, prepare and distribute customer correspondence as needed
    • Conduct interviews and onboard new employees, supervise through full employee life cycle
    • Maintain patient privacy in compliance with HIPAA federal guidelines and practice policies


    • High School Diploma or GED required, Bachelor’s degree preferred.
    • Previous experience in a supervisory role required
    • Excellent phone professionalism, strong verbal and written communication skills.
    • Excellent planning and organizational skills.
    • Proven listening and closing skills.
    • Ability to coach, lead and develop a team.
    • Prior outbound call center or tele sales experience is required.

    We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.


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