AUD Talent

  • Managed Care Account Representative

    Job Locations US-NJ-Somerset
    Posted Date 1 month ago(3/19/2018 11:59 AM)
    Job System ID
    2018-5652
  • Overview

    Provides accurate and timely solutions for customer inquiries in a timely and professional manner at all times. Responsible for overseeing the satisfaction of customers as it pertains to all operations functions of company. Process hearing aid orders accurately and in a timely manner.

     

    Work is performed under the general direction of the Director of Customer Management. Position requires ability to perform with minimal supervision.

     

    Responsibilities

    Research and resolve customer problems and issues

    • Maintain daily call log
    • Maintain task list for assigned duties and follow up action items
    • Complete, process and maintain all applicable paperwork and system records
    • Take orders from providers over the phone and electronically and accurately enter them into the order entry system.
    • Submit orders to manufacturers to be fulfilled.
    • Track orders via the electronic manufacturer invoice file to verify accuracy and confirm shipment.
    • Contact manufacturers via email or phone to determine why orders have not shipped.
    • Complete daily order entry reporting.
    • Performs other office duties as assigned by the Director of Customer Management

    Qualifications

    Experience: 1-2 years of customer service experience; prior data entry experience

    • Focus on Relationship building and Relationship management
    • Communication, Oral - Ability to communicate effectively with others using the spoken word.
    • Competitiveness - Willingness to strive to get ahead or to finish projects.
    • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
    • Strong attention to detail
    • Thrives on a fast paced environment
    • Knowledge of Microsoft Office products

    • Strong telephone presentation and written communication skills

    • Commitment to high ethical and professional standards of conduct.

    • Must have a strong customer-focused attitude and manage all customer relationships with a high degree of commitment

    • Ability to self-motivate

    • Detail oriented with superb organizational skills

    Education: High school diploma or GED; Associates Degree (two year college or technical school) preferred

     

     

    We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status

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