AUD Talent

  • Managed Care Account Representative

    Job Locations US-NJ-Somerset
    Posted Date 1 month ago(3/19/2018 11:59 AM)
    Job System ID
  • Overview

    Provides accurate and timely solutions for customer inquiries in a timely and professional manner at all times. Responsible for overseeing the satisfaction of customers as it pertains to all operations functions of company. Process hearing aid orders accurately and in a timely manner.


    Work is performed under the general direction of the Director of Customer Management. Position requires ability to perform with minimal supervision.



    Research and resolve customer problems and issues

    • Maintain daily call log
    • Maintain task list for assigned duties and follow up action items
    • Complete, process and maintain all applicable paperwork and system records
    • Take orders from providers over the phone and electronically and accurately enter them into the order entry system.
    • Submit orders to manufacturers to be fulfilled.
    • Track orders via the electronic manufacturer invoice file to verify accuracy and confirm shipment.
    • Contact manufacturers via email or phone to determine why orders have not shipped.
    • Complete daily order entry reporting.
    • Performs other office duties as assigned by the Director of Customer Management


    Experience: 1-2 years of customer service experience; prior data entry experience

    • Focus on Relationship building and Relationship management
    • Communication, Oral - Ability to communicate effectively with others using the spoken word.
    • Competitiveness - Willingness to strive to get ahead or to finish projects.
    • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
    • Strong attention to detail
    • Thrives on a fast paced environment
    • Knowledge of Microsoft Office products

    • Strong telephone presentation and written communication skills

    • Commitment to high ethical and professional standards of conduct.

    • Must have a strong customer-focused attitude and manage all customer relationships with a high degree of commitment

    • Ability to self-motivate

    • Detail oriented with superb organizational skills

    Education: High school diploma or GED; Associates Degree (two year college or technical school) preferred



    We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status


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