AUD Talent

Software Support and Training Specialist

US-MN-Eden Prairie
1 month ago(12/11/2017 12:19 PM)
Job System ID
2017-5328

Overview

Blueprint Solutions, LLC is a leader in clinical office management systems for hearing healthcare clinics, using Java web based applications. Our software is cloud-based, and built on the latest technologies. As part of a fast-growing company, you will have the chance to wear many hats. Adaptability and flexibility are required to respond to a variety of challenges. There are many opportunities for learning and professional growth, and your career path is customizable based on your abilities and your drive to succeed.

Responsibilities

As a Software Support and Training Specialist, your core responsibilities will include:
• Develop an extensive working knowledge of the Blueprint Solutions product suite.
• Provide software application training using a variety of delivery methods including web-based tools
• Coordinate new customer implementations, providing effective training to maximize use of the software
• Develop training materials for Blueprint Solutions including video tutorials
• Provide end-user application support
• Troubleshoot issues reported by customers and provide solutions
• Facilitate problem-solving between end user and our development staff
• Participate with Blueprint Solutions development staff in testing new releases of the product
• Develop and provide content updates to our website
• Provide social media content and communication

Qualifications

• BA/BS Degree
• Ability to communicate professionally by phone and email
• Excellent interpersonal communication skills
• Ability to quickly establish strong working relationships with customers and colleagues.
• Analytical and troubleshooting skills
• Advanced knowledge of Microsoft Office products - Word, Excel and PowerPoint

 

*bp

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.